Returning goods on AliExpress

January

2021

1 January 2021 21:05

Sooner or later, a buyer on AliExpress is forced to return the purchased product to the seller. In my case, the Nagoya 771 antenna with an SMA connector did not provide tight contact in the radio connector - the dimensions of the SMA connector were not accurately implemented. I am considering options for action if significant defects in the product are discovered.

General principles

To return the goods to the seller and receive back the money paid, when receiving the goods, instead of pressing the "Confirmation of receipt" button, press the "Open a dispute".

1. A store that does not offer free returns

After clicking the "Open dispute" button, you should contact the seller via the input form:

describe the problem in detail:
- the product does not correspond to the description (it is written that the screen fits the N. device, but this is not so).
- quality problems - delamination or separation of glue, etc.
- incomplete set of functions (for example, the watch is advertised with a pedometer, but it does not work).
Attach a video demonstrating the defect.
negotiate a return - the seller agrees with the above facts.
during correspondence regarding the dispute (works in the form of a regular chat via the www interface) receive from the seller exact return postal address.

The online store address does not match the seller's postal address. If returned via mail to the sender's address, the goods will not arrive and no refund will occur. That is, the goods will simply be lost on the way back “to the village to grandpa’s place.”

send the goods through the post office in a small package to the specified postal address - at the same time, pay the Russian Post collection(depending on the weight of the cargo) from 100 to 600 rubles.
provide the seller with a tracking number via AliExpress.

After receiving the goods (after 30-40 days), the seller will return the money.Disadvantage- payment for the cargo at your own expense and long delivery without any guarantee of receipt.
Advantage: full refund of money paid for the product.

At the post office, with one return, I was advised to sell the unsuitable product through Avito - for example, the screen could be bought by a cell phone workshop. Since sending at your own expense to another country is unprofitable (sometimes the cost of sending is higher than the cost of the cargo).

1A. Full refund

In case of a dispute, the input form asks you to indicate the amount - if you indicate it equal to the cost of the goods, you need to return the goods to the seller.
To do this, the goods are sent back to the seller via mail. The option is undesirable, because besides wasting time
the seller and the buyer bear losses.

1B. Partial refund

You can specify a refund amount less than the price of the product. Then, perhaps, the seller will accommodate you by issuing a partial refund.
In this case, the goods remain with the buyer. this option is beneficial to use if the product is suitable for use, albeit with reservations.

2. If the store offers a "free return within 14 days" service

Large online stores offer a couple of services: “Fast delivery” and “Free returns”. Such companies operate due to massive purchases and a high reputation, close to “4.9999”. 😉 Therefore, they will not argue with the buyer.

Sending is carried out according to a different scheme:

after the buyer opens a dispute, after a short time a letter is sent to the post office with a link through which a page with a digital code for Russian Post is available
you need to bring the goods to the Russian Post Office and provide the operator indicated on the AliExpress page return number.

The post office of the Russian Post receives the goods at the named number and sends it back to the seller. The buyer pays Russian Post for packaging and package (in my case, 105 rubles for a weight of 67 grams).

The buyer has a period of 14 days to return the goods, so weekends and holidays cannot interfere.

!!!The addresses of the nearest Russian Post Offices that are open today (if it is a day off) can be obtained from the robot by calling 8-800 100-00-00. You need to be prepared to give either the postal code or the address closest to you: city, street and house number.

Note. Filling out an electronic declaration from January 1, 2021

From January 1, 2021, when sending goods abroad of the Russian Federation, it is necessary to fill out an electronic declaration.
More details -https://www.pochta.ru/support/itmatt.

The declaration is filled out in the Russian Post mobile application or on the website:https://www.pochta.ru/parcels

According to information from a Russian postal employee, the declaration does not apply to returns of goods to China. Since all details when returning are filled in automatically by the computer. I managed to return (send) the goods to AliExpress on January 3, 2021 without filling out an electronic declaration.

Conclusion

Thus, free expedited returns (up to 14 days) are most convenient. In second place in terms of convenience is a partial refund. If the seller agrees that there is a defect in the product, a partial refund of the purchase price is possible.

It is undesirable to abuse waste, returns and claims, because... with a significant number of them per year, the buyer’s rating deteriorates. But with 1-2 disputes per year, the buyer’s level does not deteriorate.

Links:

Article on Yandex.ZEN about free returns of goods on AliExpress - [first link](https://yandex.ru/search/?text=%D0%9A%D0%B0%D0%BA%20%D1%81%D0%B4%D0 %B5%D0%BB%D0%B0%D1%82%D1%8C%20%D0%B1%D0%B5%D1%81%D0%BF%D0%BB%D0%B0%D1%82%D0 %BD%D1%8B%D0%B9%20%D0%B2%D0%BE%D0%B7%D0%B2%D1%80%D0%B0%D1%82%20%D0%BD%D0%B0 %20%D0%90%D0%BB%D0%B8%D1%8D%D0%BA%D1%81%D0%BF%D1%80%D0%B5%D1%81%D1%81&lr=2)

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